FAQ´s

    • Pre-orders and reservations

      • Question: Is it possible to pre-order or reserve items?
      • Answer: We do not currently offer pre-orders or reservations. Subscribe to our newsletter or follow us on Instagram to be informed about new products, restocks or sales.

    • Shipping destinations

      • Question: Which countries do you ship to?
      • Answer: We ship to all EU countries, the UK, Norway, the USA and Switzerland. We do not currently offer shipping to other countries as the customs regulations are too complex.

    • Shipping times

      • Question: When can I expect my order to arrive?
      • Answer: We usually ship within three working days. In exceptional cases, it may take longer. As soon as your package is on its way, you will receive a shipping confirmation by e-mail. Please also check your spam folder.

    • Special orders

      • Question: Do you accept special orders?
      • Answer: Yes, we are happy to accept special orders. Please visit our "Commissions" page and fill out the contact form. We will then get back to you.
    • Pricing and discounts
      • Question: How do your prices come about? Is it possible to trade with you?
      • Answer: Our prices are based on the quality of the materials and the work that goes into each piece. We do not offer discounts or price negotiations as we already keep prices as low as possible.

    • Quality of the products

      • Question: My preparation looks different from the picture. What can I do?
      • Answer: Each specimen is unique, so there may be slight variations in color or size.
      • Minor imperfections on the wings and missing antennae may also occur. Butterflies are very fragile. Animals with these minimal traces of flight are still processed by us as they are still too beautiful to dispose of because of this
      • If a product has been damaged during shipping, please contact us immediately and we will try to replace it immediately.

    • Care and maintenance

      • Question: How long does a preparation last and what do I need to consider?
      • Answer: With the right care, preparations can last a very long time. You can find all the important information on this under "Info" on our "Care instructions" page